this shoes have US size 9.5 =Euro size 44 in stock,leave message please if you need.
US size 5=Euro size 35 (fit foot length 22.1-22.5 cm) ,
| US size 5.5=Euro size 36 (fit foot length 22.6-23 cm) ,
| US size 6=Euro size 37 (fit foot length 23.1-23.5 cm),
| US size 6.5=Euro size 38 (fit foot length 23.6-24 cm),
| US size 7=Euro size 39 (fit foot length 24.1-24.5 cm),
| US size 7.5=Euro size 40 (fit foot length 24.6-25 cm),
| US size 8=Euro size 41 (fit foot length 25.1-25.5 cm),
| US size 8.5=Euro size 42 (fit foot length 25.6-26 cm),
| US size 9 =Euro size 43 (fit foot length 26.1-26.5 cm),
| US size 9.5 =Euro size 44 (fit foot length 26.6-27 cm),
| US size 10=Euro size 45 (fit foot length 27.1-27.5 cm),
| US size 10.5=Euro size 46 (fit foot length 27.6-28 cm),
| US size 11=Euro size 47 (fit foot length 28.1-28.5 cm).
US size 11.5=Euro size 48 (fit foot length 28.6-29 cm).
US size 12=Euro size 49 (fit foot length 29.1-29.5 cm).
US size 12.5=Euro size 50 (fit foot length 29.6-30 cm).
A. Shoes size is a little different from USA,please choose according your foot length.
B. If there is something smell,please put in the open air or ventilated place several days,it will be ok.
C. As different computers display colors differently,the color of the actual item may vary slightly from the above images,thanks for your understanding.
We Ship to Worldwide. Make sure to leave telephone number when filling your buyer information. Items are shipped from China using Airmail, reach most of the countries within 10 to 55 business days. Delivery time depends on destination and other factors, it may takes up to 55 business days.
We recommend use Escrow ,and T/T,West Union, Credit Card are all valid ,When make payment using Escrow, your money is deposited securely in your account. Money is only released to us after you confirm delivery.
For security reasons, we will only ship orders to the delivery address you confirmed with Aliexpress.
5.Return Policy :
We accepted return, however items could be returned up to 7days
after reach buyer`s hand. Items must be returned in the same condition that they were sent, in original packaging with all tags attached,and the buyer need pay the shipping cost for return the item back.
Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems. Customer service is our No.1 goal. We want to know your suggestion and opinions on our goods and services by your feedbacks.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoneShoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of doneshoes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.