2016 Hot Sale SERENE Mens Womens Casual Shoes Breathable Mesh+Knitting Stitching Men Flats Couple Lace-up Shoes Plus-size
100% Brand . Quality first , Service-oriented
- OUR STORE OFFERS BRAND NEW, HIGH QUALITY AND BEST STATE OF THE PRODUCTS.
- DEPENDING ON VARIAS DISPLAYS (COMPUTER, CELLPHONE, IPAD ET AL), THERE MAY BE LITTLE ACCEPTABLE DIFFERENCE (COLOR OR SHAPE) BETWEEN PHOTOS AND PRODUCTS.
- WE DO OUR BEST TO DESCRIBE PRODUCTS ACCURATELY AND HONESTLY.
Photos of the products are comply with.Color of the product may be vary because of the flash of camera, lighting, monitor setting. If you have any questions, please contact us.
After payment of your order, We will sent out the parcel within 5 work days excepted Holidays. BUYER is soley RESPONSIBLE for customs CLEARANCE of the goods. About the shipping time, you need to check in advance for information on delivery time to your country.
In case of the defective items or wrong items that you got, we will resend or refund to you.
Customers must inspect all items upon receipt and notify us within 3 work days if anythins is missing or damaged. We do not refund the shipping fee on returns that are non-defective.
Within 14 days after receipt, you can return back the item. Buyers are responsible for shipping charge to return the items.
You are subjected to the imported taxes, custom fees which maybe imposed by your local custom office. We are not able to inform you the due fee as it is various from countries and items.
Do us a favor to leave a 5 stars positive feedback if you are happy with the order and the items. Please kindly do not hush to leave us a negative feedback if you are not happy with the orders, but leave us a chance to solve it for you. We will do our best to satisfy you.
Write your full name and house number in your shipping address when you make an order because Russia have a new rule now, post office will not dispatch parcels to you if you don’t write full name. Lastly we don’t assume responsibility.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DoneShoes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of doneshoes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.